You may request a free return, replacement, or exchange for any product within 30 days of delivery, including if you simply do not like it. There is no restocking fee. Contact us before sending anything back so we can provide the return instructions and a prepaid return method.
Refunds
For a change-of-mind return, we refund the item price and applicable tax; the original outbound shipping charge is not refunded. If an item was incorrect, damaged, or defective, we also refund the original outbound shipping charge. Exchanges and replacements are arranged without a return-shipping charge.
How to request help
Email zhimiants@gmail.com within 30 days of delivery. Include your order number, the item, whether you want a refund, exchange, or replacement, and photos when the issue is damage, defect, or a wrong item. We will reply with the next steps and return instructions. Do not mail an item before receiving those instructions.
For cancellations or changes, contact us within 4 hours of placing your order. See the store terms.